FAQs
Frequently Asked Questions (FAQs)
1. How can I place an order?
To place an order, browse our website, select your desired items, and add them to your cart. Complete the checkout process by providing the required information and confirming your purchase.
2. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. During checkout, simply select the credit card option and securely enter your details.
3. Can I modify or cancel my order after placing it?
Order modifications or cancellations are possible within 12 hours of payment confirmation. After this period, changes may not be feasible once the order is processed for shipping. Contact our customer service team promptly for assistance.
4. How can I track my order?
After your order is shipped, you will receive a confirmation email containing a tracking number and a link to track your package. Alternatively, you can log in to your account to check your order status.
5. What is your return policy?
For detailed information on returns, exchanges, and refund procedures, please refer to our Return Policy. Our goal is to address your concerns promptly and ensure your satisfaction.
6. Do I need to pay customs fees for my order?
All orders are shipped duty-paid worldwide. If you receive a customs duty bill, kindly forward it to us, and we will handle the matter on your behalf.
7. Is my personal information secure?
Yes, we prioritize your privacy and the security of your personal data. Our website uses advanced encryption technologies to ensure a safe shopping experience.
8. Do you offer international shipping?
Yes, we proudly ship to over 200 countries worldwide. Enjoy free shipping on orders above $79.90, reflecting our commitment to value and global service excellence.
9. How can I stay updated on promotions and new arrivals?
Subscribe to our newsletter to receive updates on our latest promotions, new arrivals, and exclusive offers. You can find the subscription option on our homepage.
10. How can I contact customer support?
For inquiries or assistance, reach out to our customer support team via the Contact Us page or email us at service@topstussywear.com. We are dedicated to providing timely and exceptional service.
If you have additional questions or concerns, feel free to contact our customer service team. Thank you for choosing topstussywear!