Shipping policy
Shipping Information
We understand how important it is for you to receive your merchandise promptly. Rest assured, we strive to process and deliver your orders as quickly as possible.
Free Shipping
We are delighted to offer free shipping on all orders exceeding $79.90. Providing great value and service to our customers is our priority.
Global Shipping Coverage
We proudly offer international shipping to over 200 countries worldwide. Bringing exceptional merchandise and service to fans around the globe is what we stand for. Our mission is to continue expanding and meeting your needs with the finest products and services.
Customs Information
Please note that customs fees, if applicable, are the responsibility of the customer. By placing an order, you acknowledge and consent that your shipment may incur customs fees upon arrival in your country.
Estimated Shipping Times
Shipping times vary by location. Below are our estimated delivery timelines:
| Location | Estimated Delivery Time |
|---|---|
| United States | 8-25 business days |
| Canada, Europe | 8-25 business days |
| Australia, New Zealand | 10-25 business days |
| East Asia | 8-25 business days |
| Southeast Asia | 10-25 business days |
| Middle East | 10-25 business days |
| Mexico, Central & South America | 14-25 business days |
- Maximum delivery time: 45 business days
- Processing time: 2-4 business days
- Business days exclude weekends and public holidays.
Tracking Information
We provide tracking details for all orders. You will receive an email with your tracking number and a tracking link within 1-3 business days after your order is processed and shipped.
Order Tracking
To track your order, visit our tracking page and enter your tracking number. Alternatively, you can track your package at: 17Track.
Frequently Asked Questions
1. Where is my package?
Shipping timelines depend on the destination. For most countries, delivery is completed within 60 days, though it is typically faster for regions like the United States, Europe, or East Asia (approximately 24 business days plus processing time). Rare delays may occur due to weather or customs clearance.
2. Why is my tracking information unavailable?
It may take 2-5 business days for tracking information to update after your item is shipped. If no updates are available after 7 business days, please contact us at service@topstussywear.com.
3. My tracking states “Delivered,” but I haven’t received my package.
If your tracking shows delivery, but you haven’t received your package:
- Check with neighbors, family members, or roommates.
- Verify with your property manager or apartment office.
- Confirm that the contact details (e.g., phone number) provided during checkout are correct.
If you still cannot locate your package, please contact us for assistance.
Contact Us
For additional questions or special circumstances, feel free to reach out to our customer support team.
Email: service@topstussywear.com
Thank you for choosing topstussywear. We are here to ensure your satisfaction at every step of the way.